Privacy Policy
1. Definitions
“Company” (“We”, “Us”, “Our”) means RunLevelThree Limited (05942955) a company registered in England and Wales whose registered office is St Mary’s House, Netherhampton, Salisbury, Wiltshire, SP2 8PU.
2. Introduction
2.1.We are committed to ensuring your information is protected. This privacy policy describes how we, as data controller, collect, use and protect your information when you engage with our business, use our website or use our mobile applications available on the Apple App Store (the Applications).
3. How we collect your information
3.1.The information we hold about you comes from the way you engage with us such as online through our website, via email the post, events, sales meetings, over the telephone or through the contracts between us. We also collect information during our business relationship.
3.2.We also collect details of your visits to our website including traffic data, location data, webserver access logs and other communications data and the resources that you access.
3.3.When you use our Applications, we may collect non-identifying diagnostic and usage data, such as crash logs and performance statistics, through app diagnostics and usage reporting. If you contact customer support, we collect the information you voluntarily provide in your message.
4. The type of information we hold
4.1.The information we hold includes name, business address, business contact telephone numbers, business email addresses and details of our transactions and interactions, including data provided by you to us during and as part of those interactions.
4.2.For our Applications, we do not collect personally identifiable information, such as your name, email address or telephone number, unless you voluntarily provide it to us, for example when contacting customer support. We collect only the information needed for the purposes described in this policy. Diagnostic and usage data may include app crash logs and performance statistics.
4.3.Our Applications may require a one-off payment processed exclusively through Apple’s secure In-App Purchase mechanism. We do not collect, view or store your credit card or payment card details. Apple processes these transactions on our behalf under its own privacy policy, available at https://www.apple.com/legal/privacy/.
5. How we use your information
We will lawfully process information in the following ways;
5.1.Where you have ordered goods and services from us or we have a contract with you, we process your information to fulfil the contract between us.
5.2.We process your information for the legitimate interest of providing you with the information you have requested and as part of preparing for any contract or a sale.
5.3.Where we have an existing relationship, we will use your information for the legitimate interest of sending you marketing information about our products and services. We do this as it is necessary to promote our business to customers, but we will always offer you the right to opt-out of future communications of this nature.
5.4.Where we have no existing relationship, but we have acquired your business information from you for the express purpose, we will use this information to send you marketing information about our products and services. We do this as it is necessary to promote our business to new customers, but we will always offer you the right to opt-out of future communications.
5.5.For our Applications, we use support information to respond to customer service requests and diagnostic and usage information to deliver, maintain and improve app functionality, analyse usage and trends, and improve the user experience. Where this information is personal data, we process it to provide services under our contract with you or for our legitimate interests in supporting and improving our Applications. Where consent is required, we obtain it before processing.
6. Who we will share your information with
6.1.We do not sell, trade or rent your personal information. We share information with our suppliers and partners where needed to deliver our services, and with our business and marketing service providers for the purposes described in this policy. We may also disclose information where required by law or where lawfully necessary to protect our legal rights or prevent harm to users. Any other sharing requires an appropriate lawful basis, including your consent where required.
6.2.Our suppliers are bound by applicable data protection law and the terms of the contracts we have with them. Any third party receiving user data from our Applications must provide the same or an equal level of protection as described in this privacy policy.
7. Security and storage of your information
7.1.Your information will be stored on systems owned or operated by the Company or those of our specific suppliers and will only be stored in the UK, the European Economic Area (EEA), or a country considered to provide adequate data protection by the EU.
7.2.We use administrative, technical and physical security measures to help protect the personal information we hold. We take reasonable steps to secure your information, but no security measures are completely secure or impenetrable.
8. Retention of your information
8.1.We will retain your information in accordance with legal and regulatory requirements. In the case of project or contract related information, we must retain your information for 7 years after the end of the contract.
8.2.For general business contacts we will only retain your information while we are actively engaged with you. Where we have had no interaction with you for a period of 3 years, we will delete your data.
8.3.For our Applications, we retain support correspondence only for as long as needed to resolve your enquiry and any related follow-up, and diagnostic and usage data only for as long as needed to investigate faults and improve performance. We then delete or anonymise it unless a legal obligation requires us to retain it. The longer retention periods above apply where the information forms part of our contract or business records.
9. Your rights
9.1.You have the right to request access to the information we hold about you and we are happy to support such a request. To request your personal information, please contact us.
9.2.You have the right to object to the processing of personal information that is likely to cause, or is causing, damage or distress.
9.3.You have the right to have inaccurate personal data rectified.
9.4.You have the right to request deletion of personal data we hold about you, although we may need to retain certain records for legal reasons. Deleting an Application from your device does not itself delete support correspondence or other information already held by us. Apple handles requests about information it holds under its own privacy policy.
9.5.Where we rely on consent to process your personal data, you may withdraw that consent at any time by contacting us. This does not affect the lawfulness of processing carried out before withdrawal.
9.6.If you are not happy with how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at ico.org.uk
10. Use of cookies
10.1.We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences. We use cookies to track your use of our site, but we do not use cookies to make decisions about you or to send you marketing information electronically.
11. Future changes to this privacy policy
11.1.This document is updated from time to time, please check for updates so you are fully aware of what information is collected and how it is used.
Approved: James Wilson
Position: Director
Date: 21st October 2026